MEMBER SERVICES
We treat your customers like you do. We help you provide the highest quality customer service to your members.
​
We work with you to establish the right frequency of phone calls emails and letters in order to best help your membership base keep their balances current.
OUR COLLECTIONS RESULTS
-
On an amount basis, we generally collect about 90% to 95% of amounts billed given 90 days to collect.
-
On an account basis, our collections efforts normally yield:
-
88% success ratio on initial attempt.
-
Collect 93% of accounts within 30 days of the initial attempt.
-
Collect 97% of accounts within 60 days of the initial attempt.
-
Collect 99% of accounts within 90 days of the initial attempt.
-
Note: discrepancy between % collected on amount basis vs account basis is related to higher average balances owed for accounts that are being written off compared to current accounts.
-
